Policies

Our Mission: To provide our customers the highest quality sports clothing and footwear, using the latest technologies, in a comfortable and pleasant atmosphere at the lowest prices available.

Nuestra Mision: Proporcionar ropa y calzado deportivode marcas de comprobada calidad y tecnología, en un ambiente cómodo y agradable a los precios más bajos y con un alto espíritu de servicio

Privacy Policy

The Onion Bag respects your privacy and we take it extremely seriously. We take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.

Safety and Security Policy

Our website is 100% safe, guaranteed. When you use your credit card to shop at onionbag.com, rest assured that the transaction is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with all of the major web browsers. This technology safeguards your personal information and ensures your complete privacy. In fact, shopping online at onionbag.com is safer than using your credit card at a restaurant or department store. Give it a try and see for yourself why shopping at onionbag.com is 100% risk free.

If you would still prefer to telephone us with your credit card information, you can call 1-866-343-4610 or (201) 854-2005 if you are outside the United States. Our Customer Service Team is available to assist you with all your needs Monday through Saturday 10.30am to 7.30pm(EST), and Sunday 10.30am to 4.30pm(EST).

No Risk Return Policy

All the products we sell are 100% original items supplied by the biggest names in the game. It is the policy of onionbag.com to only supply authentic products to our customers. Therefore we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier we have a no-hassle return and exchange policy.

If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or UPS Ground service) in appreciation of your business with us.

Please note on the invoice you received with your package which items are being returned or exchanged, and ship your return package either UPS or insured U.S. Mail (remember to keep your receipt and tracking number) to:

onionbag.com Returns
7711 Bergenline Avenue
North Bergen, NJ 07047

Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

PLEASE NOTE: There are no returns allowed on customized jerseys (meaning any jersey that has a name, number, or badges on it), DVD's or Books.

Returning Defective Items:

Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It is our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 30 days after purchase. For this reason you may return any defective item for 30 days after the date of purchase for an exchange for the same product.

Standard Delivery Policy

All orders from onionbag.com are processed between 10.30am and 4.30pm.(EST), Monday through Friday. Regular ground shipping takes from 2 to 10 business days, depending on your distance from us (within the continental U.S.).

Typical delivery times using UPS Ground are as follows:

New York / New Jersey / Connecticut - 1-2 Days
Pennsylvania / Maryland - 2-3 Days
Chicagoland - 2-3 Days
Florida - 3-4 Days
California - 5-6 Days

Shipping Rates

Shipping rates are calculated at checkout. You have several shipping options you may choose from.

2 Day Shipping Policy

You can upgrade to UPS Express 2 Day Shipping and have your items delivered within two business days, provided that we receive your order before 3.00pm(EST).

Express Shipping Policy

You can also order UPS Next Day Shipping and have your items delivered the next business day, provided that we receive your order before 3.00pm (EST).

International Delivery Policy

International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your onionbag.com merchandise and shipping charges.

International Express typically takes from 3-4 business days to reach our customers after the order leaves our warehouse. If you have any questions about international orders, please e-mail us at onlineorders@onionbag.com or call (201) 854-2005.

International shipping is calculated at checkout before submitting your order.

Sizing Information

We are dedicated to your complete satisfaction. One of the ways that we ensure that is through providing you with detailed information on an item's fit and construction before you buy it. Our goal is to help you can make the correct decision on what particular size you should order. If you are unsure about your size, simply use your measurements and compare them to the sizing charts that we provide to determine the correct size.

Our sizing charts will give you a good idea of the size to order, but be sure to read the special sizing information that may accompany the item description. Some merchandise dimensions may vary from the averages in the charts as well. If you have any questions about the sizing of a product, please let us know!

We also offer No Risk Returns on our products, so if you do happen to purchase the wrong size you may simply return the item for an exchange or refund!

Contact Us

If you have any questions, comments, or feedback regarding our policies, or if you have a problem or issue with your shopping experience, please e-mail us at onlineorders@onionbag.com.

We are here to help you!